BFHL Customer Satisfaction Survey - Belgroves Funeral Home

MACHINE OPERATOR

The position is generally responsible for efficiently operating the CNC machine and Engraving machine.

All activities must be geared towards maintaining the highest level of service to both internal and external stakeholders and must conform to Internal Auditing standards and guidelines and to all legal, statutory and regulatory requirements.

KEY RESPONSIBILTIES AND ACCOUNTABILITIES:

Runs the computerized cutting and engraving machines to slice and carve materials, such as metal parts, plastic, stone and wood.
Sets up the machine lens and adjusts the instrument between each project to meet specifications while adhering to proper safety procedures.
Enters all relevant codes to specify the feed, speed, and cut of any toolpath for a CNC.
Measures and verifies all calculations prior to setting up the machinery.
Monitors engraving machines and makes the necessary adjustments to ensure desired output.
Selects materials to be engraved and installs engraving cutters and other tools.
Selects appropriate speeds, feeds, depths of cuts and cutting angles.
Supervises the machines while they execute the tasks and make any necessary adjustments to produce better results as needed.
Inspects products to ensure they meet the desired criteria.
Performs calibration of lazer in accordance with manufacturer specifications.
Performs calibration of the axes in accordance with manufacturer specifications.
Responsible for minor repairs and routine maintenance of the machines, as well as taking inventory of the machine-related products.
Prepares and submits production reports.
Maintains a clean and organized working environment.
Ensures compliance with company policies and procedures in the operations of the machines.
Assists in other job-related duties from time to time as may be directed by the Supervisor.

QUALIFICATIONS AND EXPERIENCE:

Five (5) O’ Levels, two of which must include English Language and Mathematics
At least three (3) years working experience in a manufacturing environment
At least two (2) years working experience with machines
Relevant technical certification will be an asset

KNOWLEDGE, SKILLS AND ABILITIES:

Computer savvy with basic understanding of computer programming and CAD/CAM
Ability to read and understand blueprint designs.
Mechanical aptitude and good math skills.
A keen eye for detail and results-driven approach.
Excellent interpersonal and communication (written and oral) skills.
Excellent organizational and problem-solving skills.
Working knowledge of MS Office
An honest and highly confident disposition.

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FACTORY WORKERS

A. General Accountability

The Factory Worker is generally accountable for transporting caskets and coffins between shops, moving supplies around the factory, and providing assistance to the truck driver on deliveries. He/she is also responsible for cleaning in and around the factory compound.

B. Principal Accountabilities

Cleans in and around the compound according to the required standard.
Lifts, carries, and safely stores units ensuring that there is no damage.
Assists the truck driver in loading, off-loading units, and supplies at various locations.
Assists with other errands that may be required.
Assists in all departments as assigned by the Production Team Lead or designate.
Cleans all tools, machinery and equipment used daily as directed by the Supervisor.
Secures all tools and materials prior to leaving the compound for lunch or at the end of the day.
Ensures all tools, machinery and equipment are always in proper working order, perform basic preventative maintenance and report any breakdowns to the Supervisor immediately.
Completes all timesheets, documentation, and other required paperwork as it relates to the job function.
Assists in other job-related duties from time to time.
Supports the development and maintenance of a team environment by performing other related duties.

C. Experience, Knowledge, Skills and Abilities

Academic/Technical Qualifications

Three (3) O’ Level Subjects
Basic reading, writing and arithmetic skills

Experience

Two (2) years working experience in a manufacturing environment or any related industry.

Knowledge, Skills and Abilities

Knowledge of lumber
Ability to lift to 100 lbs.
Alertness to operate machinery and equipment
Team player

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LIVE STREAMING TECHNICIAN

A. General Accountability

This role will manage and support multiple events in live funeral service delivery by utilizing in-house and outsourced software and hardware systems. The role will be responsible for camera operation, audio-visual transmission, adjusting camera settings, configuring various wireless connectivity technologies (incl. cellular), managing start and end times and in some cases, adding remote commentary, graphics, overlays and other treatments.

Ideal candidates will be strong communicators and have a keen eye for detail.

B. Principal Accountabilities

Monitor video transmission equipment.
Utilize video transmission equipment to optimize the broadcast picture in a variety of settings.
Implement graphics overlays on a broadcast.
Monitor and maintain the quality, continuity, and availability of multiple streaming platforms distribution events in a live and non-live environment.
Identify and correct audio and video quality issues to ensure client satisfaction is achieved.
Troubleshoot technology issues and production problems logically, calmly, and efficiently.
Communicate key information with other technicians, camera operators, supporting team members, and managers.
Be a team player who can work with multiple personalities in a live broadcast environment.
Work with live streaming protocols / platforms such as Twitch, YouTube, Facebook, Restream, etc.
Understand and respond to client concerns and issues with video streams.
Resolve issues and / or escalate as appropriate.
Commonly work weekends & evenings.
Supports the development and maintenance of a team environment by performing other related duties.

C. Experience, Knowledge, Skills and Abilities

Academic/Technical Qualifications

Technical certificate in Broadcasting or a related field, or an equivalent combination of education and work-related experience.

Experience

1-2 years’ experience with digital production / delivery systems in a television or live broadcasting environment.
Experience with digital transmission technologies / broadcast-related equipment and common encoders.
1+ years of experience in networking.

Knowledge, Skills, and Abilities

Excellent interpersonal skills
Strong communication skills (written and oral)
Strong organizational skills.
Ability to maintain professionalism and effective communication in stressful situations.
A calm demeanor, and solution focused attitude.
Demonstrated ability to work well in a team environment.
Proficiency in digital media fundamentals such as frame rates, bandwidth, and resolutions.
Proficient in camera operation and settings (white balance, shutter speed, gain, etc.)
Knowledge and experience with Microsoft Office suite (Windows, Excel, Word, Outlook)
Proficiency with PC platforms.
Ability to learn complex systems.
High level of customer service experience and excellent communication skills.
An honest and highly confidential disposition is desirable and necessary.

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SALES REPRESENTATIVE

A. General Accountability

The ultimate objective of the Sales Representative is to find new business opportunities to achieve
strategic business growth while maintaining existing relationships. To be successful in the role, the Sales
Representative should be adept at negotiating business deals, able to make sound decisions that will
benefit the company and build sound business relationships to generate mutual growth and
development. Ultimately, an exceptional Sales Representative should have strong business acumen as
well as demonstrate excellent management, communication, and analytical skills.

B. Principal Accountabilities

▪ Prospect and arrange appointments to educate prospective and current clients about the benefits
of purchasing the company’s products and services.
▪ Perform market research to identify new business and service opportunities.
▪ Engage with Managers to establish strategies in pursuit of business and service opportunities,
and retention of these opportunities.
▪ Build and maintain relationships with existing stakeholders and clients.
▪ Identify potential strategic partnerships with whom the company could partner with.
▪ Assist in developing annual budget assumptions and expectations.
▪ Assist in the development and implementation of the company sales and marketing strategies
and plans.
▪ Attend networking opportunities to develop new business relationships.
▪ Achieve monthly targets as set out by the company.

C. Experience, Knowledge, Skills and Abilities

Academic/Technical Qualifications

▪ Bachelor’s degree in Business Management, Finance, Marketing, Sales or other related field

Experience
▪ Minimum of three (3) years in a Business / Sales role, or an equivalent combination of training
and experience
▪ Experience in customer service

Knowledge, Skills and Abilities
▪ Excellent verbal and written communication skills.
▪ Exceptional negotiation and decision-making skills.
▪ Excellent organizational skills.
▪ Detail-oriented.
▪ Thorough understanding of company products and logistics.
▪ Excellent analytical and problem-solving skills.
▪ The ability to work in a fast-paced environment.
▪ An honest and highly confidential disposition
▪ Proficiency in Microsoft Office applications

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CREMATORIUM OPERATOR

The position is generally responsible for efficiently operating the Crematorium and processing cremains.
All activities must be geared towards maintaining the highest level of service to both internal and external stakeholders and must conform to Internal Auditing standards and guidelines and to all legal, statutory and regulatory requirements.

KEY RESPONSIBILTIES AND ACCOUNTABILITIES:
▪ Operates the retort to incinerate human remains as assigned.
▪ Loads and cleans the retort.
▪ Processes cremains, packages and labels urns, and delivers on time.
▪ Ensures that requests for the crematorium garden are executed in a timely manner.
▪ Verifies that all documents are completed and in order before cremation.
▪ Ensures compliance to company policies and procedures in the operations of the crematorium.
▪ Ensures immediate surroundings are clean.
▪ Assists in other job-related duties from time to time as may be directed by the Administrator.

QUALIFICATIONS AND EXPERIENCE:
▪ Five O’ Levels, two of which must include English Language and Mathematics
▪ At least three (3) years working experience in an industrial environment
▪ At least two (2) years working experience with machines

KNOWLEDGE, SKILLS AND ABILITIES:
▪ Excellent interpersonal and communication (written and oral) skills.
▪ Excellent relationship building skills.
▪ Excellent organizational and problem-solving skills.
▪ Strong knowledge of customer care processes and techniques.
▪ Demonstrated ability to work well in a team environment.
▪ Working knowledge of MS Office
▪ An honest and highly confident disposition.

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Please call
1-868-235-2178
or fill out the form below for one of our Customer Representatives to contact you

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SEAMSTRESS

A. General Accountability

The Seamstress is generally accountable for sewing all fabric inserts, casket and coffin accessories and other funeral accessories at the prescribed standard of performance. The position of Seamstress is a skilled one. Technical skills and abilities are essential in the discharge of the position responsibilities. The duties of this position can leave a lasting impression on the final product of caskets.

B. Principal Accountabilities

Performs quality checks on all fabrics and other raw materials prior to starting work on them to ensure that they are at the required standard of performance, and re-purpose fabric that do not meet the standards.
Sews interiors, accessories for caskets and coffins and other funeral accessories according to the production order and at the prescribed standard of performance.
Upholsters caskets and coffins according to the work order and required standard of performance.
Installs interiors into caskets according to the work order and required standard of performance.
Performs quality checks on all units and raw materials prior to starting work on them to ensure that they are at the required standard of performance and rejects units that do not meet the standards.
Installs handles, inserts and other accessories according to the work order on all caskets and coffins.
Maintain a minimum production level according to the production order.
Ensures that all materials and supplies are used efficiently to achieve the goal of zero wastage.
Inspects all work performed to ensure that they meet the required standard of performance prior to completion.
Cleans all tools, machinery and equipment used on a daily basis.
Ensure all tools, machinery and equipment are in proper working order at all times, perform basic preventative maintenance and report any breakdowns to the Supervisor immediately.
Complete all timesheets, documentation and other required paperwork as it relates to your job function.
Supports the development and maintenance of a team environment by performing other related duties.

C. Experience, Knowledge, Skills and Abilities

Academic/Technical Qualifications

Three (3) O’Level subjects
Basic reading, writing and arithmetic skills
Certificate in Sewing

Experience

At least two (2) years of working experience as a Seamstress

Knowledge, Skills and Abilities

Knowledge of sewing techniques
Alertness to operate machinery and equipment
Team player

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UPHOLSTERER

A. General Accountability

The Upholster is generally accountable for sewing all fabric inserts, casket and coffin accessories and other funeral accessories at the prescribed standard of performance.

B. Principal Accountabilities

Performs quality checks on all fabrics and other raw materials prior to starting work on them to ensure that they are at the required standard of performance, and re-purpose fabric that do not meet the standards.
Sews interiors, accessories for caskets and coffins and other funeral accessories according to the production order and at the prescribed standard of performance.
Upholsters caskets and coffins according to the work order and required standard of performance.
Installs interiors into caskets according to the work order and required standard of performance.
Performs quality checks on all units and raw materials prior to starting work on them to ensure that they are at the required standard of performance and rejects units that do not meet the standards.
Installs handles, inserts and other accessories according to the work order on all caskets and coffins.
Maintain a minimum production level according to the production order.
Ensures that all materials and supplies are used efficiently to achieve the goal of zero wastage.
Inspects all work performed to ensure that they meet the required standard of performance prior to completion.
Cleans all tools, machinery and equipment used on a daily basis.
Ensure all tools, machinery and equipment are in proper working order at all times, perform basic preventative maintenance and report any breakdowns to the Supervisor immediately.
Complete all timesheets, documentation and other required paperwork as it relates to your job function.
Supports the development and maintenance of a team environment by performing other related duties.

C. Experience, Knowledge, Skills and Abilities

Academic/Technical Qualifications

Three (3) O’Level subjects
Basic reading, writing and arithmetic skills
Certificate in Sewing

Experience

At least two (2) years of working experience as an Upholsterer

Knowledge, Skills and Abilities

Knowledge of upholstery and sewing techniques
Alertness to operate machinery and equipment
Team player

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GROUNDSKEEPER

A. General Accountability

The Groundskeeper is generally responsible for the maintenance of the Orange Grove Memorial Gardens and surrounding area to ensure the all the spaces are kept pristine and beautiful.
The Groundskeeper’s responsibilities will include but not be limited to, planting and pruning plants and trees, monitoring the health of all plants and greenspaces, watering and feeding plants and lawns, trimming trees and shrubs, fertilizing, and mowing lawns, weeding gardens, and keeping green spaces and walkways, spaces in-between Pedestal Urns clear of debris and litter daily.

B. Principal Accountabilities

Fulfill all operational activities as prescribed by the Manager Operations, Assistant Operations Manager and Operations Supervisor or their designate.
Submit daily written reports, work logs and completed action logs to the Operations Supervisor, providing details on tasks performed and explanations for any variances from assigned tasks.
Ensure adherence to all established Standard Operating Procedures for each work task or process.
Performs upkeep and maintenance activities to all areas accessed by CMCL staff and clients, including but not limited to, sweeping, washing and repainting all walls, curbs, walkways, pedestals, parking spaces and parking lines, and repairing and replacing all tiles as needed.
Plants, replaces, and maintains all plants at all BCG locations, ensuring all plants are kept healthy, and manicured in appearance.
Mow, trim, and water green spaces daily, and fertilize as required, ensuring the spaces are kept to BGC and International Best practice standards, and are healthy, green perennially, and manicured in appearance, ensuring the grass in the green spaces is no longer than three (3) inches in length.
Mulch, edge, and weed garden beds daily.
Water, prune and trim trees, bushes, and hedges daily, ensuring they are kept healthy, and manicured in appearance.
Monitor and maintain the health of all plants, making recommendations and performing any necessary corrective actions.
Address pest problems that could damage plants and garden area, ensuring any implemented control measure has no adverse effect on the health and wellbeing of the flora and fauna resident to the gardens.
Keep all surrounding spaces including but not limited to OGMG Gardens, Car Parks, Memorial Gardens clear of debris and litter.
Assist with the preparation and execution of encrypments.
Assist with internment of cremated remains.
Maintain all gardening equipment and machinery inclusive but not limited to mowers, trimmers, and leaf blowers.
Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and participating in professional societies.
Support the development and maintenance of a team environment by performing other related duties.

C. Experience, Knowledge, Skills and Abilities

Academic/Technical Qualifications

Certificate in Landscape Management or Horticulture
Certificate in Small Gas Engine Repairs
Three (3) O’ Level Subjects
Basic reading, writing and arithmetic skills

Experience

At least three years’ experience as a Groundskeeper or in Landscaping
At least two years’ experience servicing and repairing small machinery

Knowledge, Skills and Abilities

Ability to operate ALL manual and powered garden maintenance equipment.
Comprehensive knowledge of tropical plant life.
Knowledge of local pests and how to eliminate them.

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EVENT PLANNER

A. General Accountability

The Event Planner position is responsible for providing support to the Belgroves Funeral Home Company Limited by ensuing the execution of all activities related to the Belgroves Funeral Home Company Limited memorial services cycle. This position is an integral point of contact for internal and external stakeholders and seamless delivery of all activities related to funerals, tributes, memorial services, cremations, internments, and associated services.

B. Principal Accountabilities

Plan all aspects of funerals, tributes, memorial services, cremations, internments, and associated events according to the client’s requests.
Attend all pre-planning meetings including viewings to ensure that the memorial service is delivered in keeping with customer service standards and per family’s requests.
Prepare or ensure preparation of viewing rooms, chapels and prayer rooms as required for use.
Ensure all in-service audio-visual equipment are set up at least one hour prior to the commencement of the memorial service.
Co-ordinate the timely completion of all activities for the Tribute/Funeral.
Ensure that all requirements of officiants are satisfactorily handled.
Ensure that the needs of any choir, singers, organist, or other musicians are met prior to the commencement of services.
Actively liaise and collaborate with colleagues to ensure on-time full-service delivery to customers via effective, efficient, and well-directed teamwork.
Prepare assigned funeral-related paperwork including but not limited to purchase orders, quotations, funeral notices, funeral programmes, and accolades.
Utilize appointment system to arrange initial and subsequent meetings with clients to achieve a good understanding of their tribute and memorial service requirements.
Update and maintain all client databases.
Complete data entry and reports as assigned.
Expeditiously follow-up on client requests, queries, or concerns as required.
Assist staff in a positive and productive manner that enhances customer service.
Advise clients and potential clients on suitable products and services based on a presentation/ review of the legal, procedural, and other requirements of planning a memorial service.
Assist clients will the legal requirements of registration of deaths, acquiring death certificates and birth certificates.
Supports the development and maintenance of a team environment by performing other related duties.

C. Experience, Knowledge, Skills and Abilities

Academic/Technical Qualifications
Associate, Life Management Institute Certification
Certificate in Customer Service.
Certificate in Events Management.
Certificate in Sales or Selling Techniques.
Certificate in Project Management will be considered an asset
Valid Driver’s Permit with 3 years driving experience will be considered an asset.

Experience

3 – 5 years’ experience in Event Management, Customer Service, Hospitality or related industry.
2 – 3 years’ experience in Sales
2 – 3 years’ experience in a similar position.

Knowledge, Skills and Abilities

Excellent Customer Service Skills.
Team player
Good interpersonal and effective communication skills.
Customer focused.
Excellent Time Management skills.
Event Management Skills.
Sales Skills.
Ability to manage and build business relationships.
Strong planning and organizing skills.
Strong IT skills with proficiency in Microsoft Office Suite and Adobe.
Confidential.

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Funeral Attendant

General Accountability

The position is responsible for driving coaches, vans and motor vehicles to transport human remains, customers or goods while maintaining due care and attention to ensure the safe delivery of persons or goods. The Funeral Attendant would also be responsible for assisting with all activities related to removals and funerals.

All activities must be geared towards maintaining the highest level of service to both internal and external stakeholders and must conform to Internal Auditing standards and guidelines and to all legal, statutory and regulatory requirements.

Principal Accountabilities

Ensures that all vehicles are in good working condition by checking oil, water, diesel etc. and reporting all defects found on a daily basis.
Removes human remains from homes, or any other designated place as instructed.
Assists in placing and taking out bodies from refrigerator for funerals or embalming and assist in loading of coaches.
Assist in funeral assignments including operating the lowering devices.
Cleans and secures the vehicles and all related funeral equipment prior to and on return from funerals or other jobs as assigned.
Accompanies clients to the registrars, cemeteries, hospitals etc. in preparation for the care of their loved ones.
Ensure that the garage area is kept in a clean and tidy condition at all times.
Supports the development and maintenance of a team environment by performing other related duties.

Experience, Knowledge, Skills and Abilities

Academic/Technical Qualifications

Three O’ Levels, two of which must include English Language and Mathematics

Experience

Seven years minimum driving experience
Must possess Heavy T Licenses

Knowledge, Skills and Abilities

Excellent interpersonal and communication (written and verbal) skills
Excellent relationship building skills.
Demonstrated ability to work well in a team environment.
An honest and highly confident disposition.

NB: A suitable combination of skills and experience will be considered

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